VAHLE Customer Hub
With over 825 employees, Paul Vahle GmbH & Co. KG looks back on over 100 years of company history and achieves a worldwide turnover of 139 million euros. The company produces individual energy and data transmission systems, including crane technology, intralogistics, port technology, automotive, people mover and amusement rides. VAHLE is known, among other things, for the development of the first copper conductor rail by Paul Vahle in 1912.
At one Glance
Paul Vahle GmbH & Co. KG
Electrical industry / mobile industrial equipment
3D control cabinet configurator
Configurators / 3D solutions
Brief Summary of the Results
- Comprehensive online customer portal that combines SAP, web shop and complex project planning/configuration tools
- New Features: Order tracking and reordering of spare parts without time-consuming article search; download option for 3D CAD models in stp format
- User-friendly: Can also be operated by employees and customers
As a long-standing customer of Plan Software, VAHLE approached us to bring the project planning tool originally developed by us online. The greatest challenge was to make the tool user-friendly for customers, administrators and representatives despite its complexity, since the configuration covers the extensive product range of VAHLE. The user should be able to choose between expert project planning and standard design. The declared goal was to be able to offer a complete plant package (including material list) at the end of project planning, which requires complex calculations. The “VAHLE Customer Hub” to be newly created was planned as a holistic solution that combines SAP, online shop and configurator in a user-friendly way.
With the Customer Hub, we have created a comprehensive platform in close consultation with the customer that clearly combines the desired functionalities. We connected the Customer Hub to SAP via web services in order to integrate customer-specific prices, stock levels, delivery times and copper prices. Individual materials and spare parts can now be found easily using extensive search functions, which significantly increases efficiency. Representatives and clerks also benefit from the dynamically generated data sheet, which contains all relevant information for the customer (calculations, user input, material list). Customers themselves can also find their way around the customer portal of the Customer Hub. Here they have access to the article search, configurators, system project planning, order history and project planning management.
we solved it.