About Volkswagen Group Regional Aftersales Singapore

In Southwest Asia, the Volkswagen Group Regional Aftersales Singapore (VRAS) represents 22 countries and 31 partners and takes care of the after-sales of both the Volkswagen Group and its brands such as VW, Audi, Skoda or Porsche in this region. VRAS is continuously expanding its influence within the area - by expanding to include additional brands and new markets.

At a glance

Volkswagen Group Regional Aftersales Singapore (VRAS), a division of Audi Singapore Pte. Ltd.
Automobile manufacturer
Individual software development / B2B E-Commerce

Result in brief

  • Creation of a uniform portal in which Volkswagen Group car dealerships in the Asia-Pacific region can shop
  • Overview of products from different manufacturers
  • Handling of country- and brand-specific workflows in one platform
  • Live view of the stocks of suppliers and own warehouses

The challenge

The heterogeneity of global markets is always a challenge for IT systems. The Asia-Pacific region alone, in which Volkswagen AG is also active, comprises numerous nations and cultures. Networking IT systems across national borders and bundling functions always involves risks. Volkswagen AG was looking for a uniform aftermarket shop solution for its affiliated dealerships. So far, every supplier had been offering their own shop here. For the dealership employee, this meant maintaining a login for each of these portals and jumping back and forth between the various solutions until they found the right product: a very time-consuming, inefficient process. Therefore, a comfortable solution representing the products of different manufacturers was required.

The solution

The TRIPOD platform, developed by our sister company N4 in Saarbrücken-Scheidt, is a B2B shop solution that enables the dealerships of the Volkswagen AG brands (VW, Audi, Skoda, Porsche, etc.) in the Asia-Pacific region to buy from a large number of suppliers in the after-sales segment using a standardized portal. The user now has convenient access to all suppliers in one portal, which makes it easier to find suitable and available products efficiently and to process the order. TRIPOD is hosted with Docker in the Asia-Pacific region in order to keep latencies low when users access the software with the browser from countries such as Australia, Taiwan or South Korea, for example.

we solved it.

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